TreasureHunt

Layan Hypermarket – 11th Anniversary Family Treasure Hunt. Official terms, conditions and rules. Season 1: 18 November 2026 – 15 January 2027.

1. Introduction and objectives

Layan Hypermarket’s 11th Anniversary Family Treasure Hunt is a family event designed mainly to give children and families fun, entertainment and an engaging interactive experience, while rewarding loyalty and encouraging family bonding.

• Key goal: to bring joy, excitement and a wonderful entertainment experience to kids and families, and to discover top-performing participants for exciting rewards and the Grand Finale, in a safe and fun environment.

2. Campaign duration and structure (8 weeks)

• Weeks 1 to 6: six weekly Treasure Hunt levels (Level 1 to Level 6).
• Week 7: Grand Finale.
• Week 8: reserve week, kept for any rescheduling needed for operational or safety reasons.

3. Game days, timings and batches

• Game days: Thursday, Friday and Saturday every week.
• Time slots: half-hour slots from 5:00 PM to 9:30 PM.
• Batches: each batch has 20–25 families. Each batch plays for 15 minutes, and the next batch starts as soon as it ends.

4. Registration and family participation

• Eligibility: open to families, ladies, couples and children.
• Parental supervision: children under 18 must be accompanied and supervised by a parent at all times. Children may not take part alone.
• Family limit: strictly one registration per family.
• Limited capacity: the first 1,000 registrations get direct entry (first come, first served). Further registrations join a reserve list to fill the places of absent players.

5. Levels, schedule and shopping

• 6 weeks, 6 levels: the event runs one level per week (Week 1 = Level 1, Week 2 = Level 2, and so on up to Level 6).
• One play per level: a registered family can play each level only once, during that level’s week (on any of the Thursday, Friday and Saturday game days, in one of the batches). You cannot replay a level. Across the 6 weeks you play 6 different levels, one per week.
• Flexible schedule: you are not tied to the same day every week. You can change your day or time slot for each new level, subject to availability.
• Shopping freedom: you are always welcome to visit and shop at Layan Hypermarket on any day of the week, without restriction.

Store layout and extra points: once you have registered, take a little time to get to know the store layout and product categories. Knowing where things are makes it much easier to find the treasure sites quickly during the game. Your regular purchases in these categories also earn eligible Ahlan loyalty points that count towards your Treasure Hunt score, giving you an advantage in the tie-breaker and helping you secure a winning place.

Want to be in the Top 20? Shop more, earn extra bonus points and stay active on social media.

6. How to play and site rules

• Order: Site 1 → Site 2 → Site 3 → Site 4.
• How to play: collect your first clue envelope from the Customer Care Counter, solve the clues in order, and finish within your batch’s 15 minutes.
• One envelope each: at each site, several clue envelopes (each holding a clue and a voucher) are placed for your batch. Take only one envelope, from the top or front, when you arrive. Taking more serves no purpose, because only one envelope can be registered in your name, and it takes clues and vouchers away from the batchmates behind you. This disrupts the game and may lead to disqualification.

7. Gift vouchers and redemption

• Guaranteed reward: every participant who completes the game receives at least a minimum gift voucher.
• After the Grand Finale: all earned vouchers are calculated and issued together, only after the Grand Finale ends.
• Weekly limit and split: vouchers are calculated and split after the Grand Finale. You can redeem up to SAR 200 per week. If your total is more than SAR 200, the balance is split across the following weeks. On request, a monthly split can be arranged instead.
• One transaction per voucher: each voucher must be spent in full in a single transaction. Partial use is not allowed (for example, a SAR 50 voucher cannot be split across several bills).
• Where valid: only at Layan Hypermarket, Dammam branch. Vouchers are non-transferable and cannot be exchanged for cash.
• Valid categories: Supermarket, Garments, Footwear, Fruits & Vegetables, Bakery & Hot Food, Roastery, Frozen, Fresh Meat, Chilled & Dairy, Household, Home Furnishing, Watches, Toys and Stationery.
• Not valid: at the Mobile Counter or in the Electronics section.

8. Purchase points (Ahlan card) and returns

• Ahlan loyalty card points: regular retail purchases made with your registered Layan Ahlan loyalty card earn matching Treasure Hunt points. Only purchases from the official Treasure Hunt registration start date onwards count; earlier purchases are excluded. Wholesale and bulk purchases are excluded.

Returns, refunds and prizes:

• If an eligible purchase is returned, refunded or cancelled, the matching Ahlan and Treasure Hunt bonus points are deducted automatically.
• All returns and exchanges must be completed by the official score-freeze date (one day before the finalists are announced). Only purchases not returned or cancelled by then count towards the final score.
• Once finalists are announced or prizes are given out, purchases linked to Treasure Hunt points cannot be returned or refunded, except for proven manufacturing defects under the standard store policy. If a customer forces a return or reversal after receiving a prize or voucher, Layan management reserves the absolute right to cancel the award, demand return of the full prize value, or deduct an equivalent amount.

9. Winner selection, tie-breakers and special prizes

• Top 20 shortlist: after Level 6, the top 20 performers are shortlisted: 12 Grand Finale finalists across the Diamond, Platinum, Gold and Silver categories, and 8 best performers who receive special tablet prizes.
• Game videos and social media: participants are encouraged to record videos of their family playing, post them on their own social media, and support and tag Layan’s official social media pages. This genuine engagement is taken into account.
• Tie-breakers, in order of priority:
  1. Dispute-free speed, safety and discipline.
  2. Higher eligible, verified purchase points (Ahlan loyalty card, from the registration date onwards).
  3. Consistent participation across all 6 weekly levels.
  4. Active game video recording, sharing and support for Layan’s official social media pages.

10. Store discipline, safety and disqualification

• Running, pushing, unsafe movement, causing panic, blocking aisles or damaging store displays leads to immediate disqualification.
• Giving false details, tampering with clues or ignoring staff instructions leads to immediate removal from the event.

11. Management rights, changes and cancellation

• Layan Hypermarket management reserves the absolute right to verify scores, correct calculation errors and make final decisions on winner selection.
• Right to change or cancel: management reserves the full and absolute right to change, adjust or update any rule, or to cancel, stop or postpone the event at any time without prior notice, in case of emergencies, safety concerns, unexpected operational issues or unforeseen circumstances.